1. Introduction
AfricaBizExperts is committed to providing high-quality consulting services. As our services are non-tangible and knowledge-based, we follow a clear refund policy to ensure fairness and transparency. This policy outlines the conditions under which refunds may be granted.
2. Eligibility for Refunds
Refund requests will be assessed based on the nature of the service and circumstances of the request. AfricaBizExperts will work with clients to find a fair resolution in cases where services cannot be fully delivered. Refunds may be considered under the following conditions:
If a service has not yet been rendered, a full refund may be requested.
If a client cancels a consultation at least 48 hours before the scheduled session, they may receive a full or partial refund.
If a service has already been delivered, refunds will generally not be issued.
3. Cancellation Policy
Clients may cancel their scheduled services under the following terms:
More than 48 hours before the appointment – Eligible for a full refund.
Less than 48 hours before the appointment – Partial refund or rescheduling may be offered.
No-show or last-minute cancellation – No refund will be provided unless exceptional circumstances apply.
4. Requesting a Refund
Clients can request a refund by contacting us via email. Please include your name, service details, and reason for the request. Our team will review your request and respond within 7 business days.
5. Processing Refunds
Approved refunds will be processed using the original payment method.
Refund processing times depend on third-party payment providers, and delays may occur due to their processing timelines. AfricaBizExperts will assist clients in tracking their refund status.
Processing time for refunds may vary but typically takes between 7-14 business days.
6. Exceptions
Refunds may not be issued under the following circumstances:
If a service was successfully delivered and met the agreed-upon terms.
If a client fails to provide necessary information required for service execution.
If delays or dissatisfaction arise due to reasons beyond AfricaBizExperts' control.
7. Amendments to Policy
AfricaBizExperts reserves the right to modify this policy. Any changes will be communicated via our website. Clients who have ongoing service agreements will be notified directly about relevant updates.
8. Contact Information
For inquiries regarding refunds, cancellations, or policy details, please contact us:
Address: Taunton Rd, Wynberg, Cape Town, 7800, South Africa
Phone: +27 21 797 1307
Email: [email protected]